Chipotle Mexican Grill is good. Good food that is, but they also have quick service. Did they find a way to make service faster? Or did they find a way to raise revenue? Or are they aiming to get rid of the penny in the US?
The Star-Ledger’s Karen Price Mueller investigated and found that in Chipotle’s busiest markets — such as New York City and New Jersey — its registers round down or up depending where the coin falls nearest to a nickel.
A spokesperson for Chipotle told the Star-Ledger that the company employs the practice to curb long lines and create greater efficiency in these high-volume locations.”The idea is simply to limit the possible combinations of change on cash transactions to keep the lines moving quickly in high volume areas,” spokesman Chris Arnold tells the newspaper. “It was never our intention to have a policy that was confusing or misleading,” he told NJ.com. (according to an article on Huff Post)
Canada got rid of the penny in March. Is Chipotle onto something? Should the US consider getting rid of the penny? Does it waste time to make that change? I heard it actually costs more than a penny to make a penny!
What do you think about Chipotle’s practices or the US penny debate? Penny for your thoughts. Share yours below.